Terms and conditions
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1. Overview
All 3D printed products are custom-made to order. Due to the personalized and on-demand nature of 3D printing, we do not accept returns or exchanges once an order has been processed and printed. However, we stand by the quality of our work and will address any legitimate issues related to defects, damage, or errors in production.
2. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with clear photos of:
The damaged area(s)
The packaging (including shipping label)
The entire product for reference
Once we verify the issue, we will offer one of the following solutions:
A replacement of the same item at no additional cost
A partial or full refund, depending on the situation
Please note: minor surface imperfections or visible layer lines are normal characteristics of 3D printing and are not considered defects.
3. Incorrect or Missing Items
If you receive the wrong product or an incomplete order, notify us within 7 days of delivery. We will correct the issue promptly at no cost to you.
4. Non-Returnable Items
The following are not eligible for return or refund:
Custom-designed or personalized models
Items damaged due to mishandling or modification by the buyer
Items that have been used, painted, or altered in any way
5. Cancellations
Orders may be canceled within 24 hours of purchase, provided printing has not yet begun. Once production starts, cancellations or refunds are no longer possible.
6. Shipping Issues
We are not responsible for delays, losses, or damages caused by shipping carriers. However, we will assist you in filing a claim with the carrier if needed.
For any concerns regarding your order, contact us at:
Email: a.artificer.s@gmail.comere -
1. General Use
By using our website, you represent that:
You are at least 18 years old, or accessing the site under the supervision of a parent or legal guardian.
You will not use our site for any unlawful purpose or to violate any laws or regulations.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect fraudulent or abusive behavior.
2. Products and Orders
All 3D printed products are made to order. Product images are for illustrative purposes and may vary slightly due to material differences, color variations, and the nature of 3D printing.
All painted or colorized images displayed on the website are illustrative only. Unless otherwise stated, we sell unpainted models. Painted versions may be available only through custom orders or special events as announced.
We reserve the right to modify, discontinue, or adjust pricing for any product at any time without prior notice.
Orders are not confirmed until payment is received in full. We may cancel or refuse any order if:
The product is unavailable,
There is a pricing or description error, or
We suspect fraudulent or unauthorized activity.
3. Custom Models
For custom 3D printed designs:
You affirm that you have the right to use and submit any designs or files you provide.
You may not submit designs that infringe on third-party intellectual property, violate privacy rights, or contain inappropriate or illegal content.
By submitting a custom design, you grant us a non-exclusive license to manufacture the product solely for your order.
4. Pricing and Payments
All prices are listed in euros and are subject to change without notice.
Payments are processed securely through Paypal. We do not store your payment information.You are responsible for any applicable taxes, duties, or import fees.
5. Shipping and Delivery
We ship worldwide (unless otherwise stated). Shipping times are estimates and may vary due to production schedules or carrier delays.
We are not liable for delays, losses, or damages caused during shipping. Once an order leaves our facility, responsibility passes to the carrier.6. Returns and Refunds
Because our products are custom-made, all sales are final.
We only replace or refund items that are:Defective upon arrival, or
Incorrectly fulfilled by us.
For full details, see our [Return Policy].
7. Intellectual Property
All designs, logos, text, images, and content on our website are the intellectual property of [Your Website Name] or its licensors.
You may not copy, reproduce, or distribute any materials without our written permission.8. Limitation of Liability
To the maximum extent permitted by law, [Your Website Name] shall not be liable for any indirect, incidental, or consequential damages arising from
The use or inability to use our products or website,
Delays, errors, or omissions in our service, or
Any unauthorized access to your data.
Our total liability for any claim shall not exceed the amount you paid for the product in question.
9. Warranties
All 3D printed items are sold “as is.”
We make no express or implied warranties regarding fitness for a particular purpose, durability, or exact visual appearance.10. Termination
We may suspend or terminate your access to the site at any time for violations of these Terms or suspected fraudulent behavior.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Slovakia, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the courts of Slovakia.12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting. Continued use of our site signifies your acceptance of the revised Terms.
13. Contact Information
For questions regarding these Terms, contact us at:
Email: a.artificer.s@gmail.com
Subject Line: “Terms of Service Inquiry” -
Effective Date: 5.10.2025
At Artificer's Lair (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to process orders, provide services, and improve your experience:
a. Personal Information
When you make a purchase, register for an account, or contact us, we may collect:
Full name
Email address
Billing and shipping address
Phone number (if provided)
Payment information (processed securely by our payment provider)
Note: We do not store or have access to your full payment details (credit/debit card numbers).
b. Automatically Collected Information
When you visit our site, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the site
Referring website or search engine
This data helps us improve site functionality and user experience.
c. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Maintain shopping cart sessions
Remember your preferences
Analyze website traffic and performance
You can disable cookies in your browser settings, but some features of our site may not function properly without them.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders
To provide order confirmations, updates, and customer support
To improve our website, products, and services
To send optional promotional offers or newsletters (only with your consent)
To comply with legal obligations and prevent fraud
3. How We Share Your Information
We respect your privacy and only share your data when necessary. We may share information with:
Service providers who assist with payment processing, shipping, and website hosting
Analytics providers that help us understand how users interact with our site
Law enforcement or authorities, if required by law or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties.
4. Data Retention
We retain your personal data only as long as necessary to:
Complete your purchase or provide requested services
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
After this period, your data will be securely deleted or anonymized.
5. Data Security
We implement reasonable security measures to protect your data against unauthorized access, loss, or misuse.
While we use industry-standard protections, no online system is completely secure, and we cannot guarantee absolute data security.6. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of your stored data
Object to or restrict certain types of processing
To exercise any of these rights, contact us at a.artificer.s@gmail.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.
8. Children’s Privacy
Our website and products are not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.
9. International Users
If you access our site from outside [Your Country], be aware that your data may be transferred and processed in [Your Country], where data protection laws may differ from your jurisdiction.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of our site after updates indicates acceptance of the new terms.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, contact us at:
Email: a.artificer.s@gmail.com
Subject Line: “Privacy Policy Inquiry”